Are you passionate about delivering exceptional customer service and fluent in both Yoruba and English? Ascentech Services Limited is seeking dedicated individuals to join their team as Remote Virtual Contact Center Agents. This is a fantastic opportunity to work from the comfort of your home while contributing to a leading human resource solutions provider.
Job Overview
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Position: Remote Virtual Contact Center Agent (Yoruba & English)
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Location: Nigeria (Remote)
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Employment Type: Contract (6 months, extendable)
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Salary: ₦120,000/month
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Application Deadline: July 8, 2025
Key Responsibilities
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Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries with professionalism and empathy.
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Issue Resolution: Manage urgent or sensitive customer situations, ensuring timely and effective solutions.
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CRM Utilization: Accurately document customer interactions using CRM software.
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Team Collaboration: Work closely with virtual teams to meet performance targets and maintain service excellence.
Qualifications
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Experience: Minimum of 1 year in a contact center or customer service role.
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Language Proficiency: Fluency in both Yoruba and English is mandatory.
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Technical Requirements: Reliable high-speed internet connection and a quiet, dedicated home workspace.
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Skills: Strong problem-solving abilities, active listening, and excellent verbal and written communication skills.
How to Apply
Interested candidates should send their CV to outsourcing@ascentech.com.ng with the subject line “Remote Virtual Contact Center Agent Application.”
Learn More
For more details and to apply, visit the official job listing: Remote Virtual Contact Center Agent at Ascentech Services Limited
Ochazy NG
Silas NG
