Are you passionate about solving problems and making customers feel valued? Do you thrive in a fast-paced, remote-first tech environment? Scale Army is looking for a proactive and people-focused Customer Support Associate to join their team, and yes, you can work from anywhere.
This is your chance to join a mission-driven team focused on providing world-class support to innovative startups, SaaS companies, and tech-driven businesses across the globe.
Who is Scale Army?
Scale Army is a remote support operations company that partners with startups and scale-ups to help them build exceptional customer experiences. By offering managed support services tailored to tech companies, they allow businesses to scale efficiently while keeping customers happy.
From email and chat to knowledge base creation and systems optimization, Scale Army helps its clients elevate their customer support game.
About the Role: Customer Support Associate
As a Customer Support Associate, you’ll be at the heart of the customer experience. Your job isn’t just to respond to tickets, it’s to build relationships, solve problems, and act as a trusted extension of the client’s team.
This is a remote, full-time position ideal for someone who enjoys helping people, is tech-savvy, and thrives in a flexible, collaborative environment.
Key Responsibilities
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Manage customer support requests across email, chat, or help desk platforms (like Zendesk or Intercom)
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Troubleshoot common customer issues and escalate complex cases appropriately
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Collaborate with internal team members and client stakeholders
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Write and update help center articles or FAQs
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Identify opportunities to improve customer satisfaction and reduce ticket volume
You’re a Great Fit If You Have:
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At least 1–2 years of customer support experience, preferably in tech or SaaS
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Excellent written and verbal communication skills in English
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Ability to multitask, stay organized, and prioritize tasks
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Familiarity with customer support tools like Zendesk, Intercom, or Freshdesk
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A problem-solving mindset and a desire to go the extra mile for customers
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Comfortable working remotely and independently
Perks and Benefits
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100% Remote – Work from anywhere in the world
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Collaborative team culture with growth opportunities
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Flexible work hours
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Exposure to exciting startups and scaling tech companies
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A role that genuinely impacts customer experience and satisfaction
How to Apply
Ready to build a meaningful career in customer support?
Click below to apply and start your journey with a forward-thinking remote team:
Note
This isn’t just another remote job, it’s a chance to help shape the future of customer support while building strong relationships and growing with a company that values empathy, efficiency, and excellence.
If you’re looking for a rewarding remote position that challenges your skills and makes a real impact, this role at Scale Army is calling your name.
Silas NG
Ochazy NG
