Customer Service Representative at Vitel Wireless Limited

Are you passionate about excellent customer care and seeking to grow in Nigeria’s telecom industry? Customer Service Representative at Vitel Wireless Limited offers a dynamic opportunity to engage with customers and deliver top-tier support.

Why Join Vitel Wireless Limited?

Founded in July 2000 and registered under RC 385575, Vitel Wireless Limited is based in Guzape District, Abuja reddit.com+15ng-check.com+15myvitelbusiness.blogspot.com+15. As a private telecom company, it values customer satisfaction and service excellence.

What You Will Do

In this role you will:

Handle inbound and outbound calls, emails, and chat interactions professionally.
Address customer inquiries about products, services, billing, and technical issues.
Escalate and resolve issues efficiently, collaborating with internal teams.
Maintain detailed records in the CRM system to ensure smooth follow‑up.
Identify upsell opportunities and recommend solutions.

Who We’re Looking For

The ideal candidate:

Holds a B.Sc or HND, preferably in Business, Marketing, or related fields.
Has strong communication and listening skills.
Demonstrates empathy, patience, and a customer-centered mindset.
Is experienced with CRM tools and basic Microsoft Office.
Can multitask and work effectively under pressure.
Has at least 1–2 years of customer service or telecom experience.

What You’ll Gain

A competitive salary aligned with industry standards.
Professional development in a fast-paced telecom environment.
Opportunities to advance and take on bigger roles.

How to Apply

To join Vitel Wireless Limited, send your CV and cover letter to careers@vitelwireless.com, using “Customer Service Representative” in the subject line. Only selected candidates will be contacted.