Join Smash Technology as a Customer Service Officer
Are you an experienced customer service professional looking to grow your career in the tech space? Do you have a passion for delivering exceptional client experiences and working with fast-paced, innovative teams?
Smash Technology Limited is seeking qualified candidates to fill the role of Customer Service Officer in Gwarinpa (Abuja) and Ikeja (Lagos). This is your opportunity to join a forward-thinking tech group redefining digital services across Africa and beyond.
About Smash Technology
Smash Technology Limited is a rapidly expanding tech conglomerate with ventures in transport, e-commerce, e-hailing, real estate, travel, virtual office solutions, and social networking. Built on nearly a decade of leadership and innovation, Smash Technology prides itself on delivering scalable and transformative technology solutions across local and international markets.
Job Title: Customer Service Officer
Locations: Gwarinpa (Abuja) & Ikeja (Lagos)
Employment Type: Full-Time
Application Deadline: 20th July, 2025
Key Responsibilities
As a Customer Service Officer, you will serve as a trusted frontline representative, ensuring a positive client experience across all touchpoints. Your duties will include:
-
Handling client interactions via walk-ins, phone, email, WhatsApp, CRM chats, and social media.
-
Responding promptly and professionally to inquiries, complaints, and service-related questions.
-
Documenting all client interactions accurately in the CRM for tracking and resolution purposes.
-
Supporting the Sales Team with product demos, discovery calls, and onboarding.
-
Monitoring client accounts for upselling, renewals, and customer satisfaction opportunities.
-
Preparing proposals, managing agreements, and supporting contract execution.
-
Collaborating with internal departments, including Technical Support and Marketing.
-
Reporting on pipeline activities, customer satisfaction, and service KPIs.
-
Maintaining professionalism in dress, tone, communication, and overall conduct.
Job Requirements
Ideal candidates should meet the following criteria:
-
Bachelor’s Degree from a recognized institution.
-
Minimum 4 years’ experience in a customer-facing or sales-related role.
-
Strong proficiency in CRM platforms and digital communication tools.
-
Excellent written and verbal communication skills.
-
Demonstrated ability to manage a sales pipeline and meet conversion goals.
-
Skilled in handling customer complaints and resolving conflicts.
-
Goal-driven, self-motivated, and results-oriented.
-
Experience working in a tech or startup environment is a strong advantage.
What You Gain
-
Join a dynamic and visionary tech team
-
Opportunity to contribute to major sectors including tech, e-commerce, and travel
-
Room for career growth and development in a thriving ecosystem
-
Meaningful client engagement with real impact
How to Apply
Interested and qualified candidates should send their cover letter and resume to:
Hr@smashtechgroup.com
Subject Line: Customer Service Officer – Abuja or Lagos (Choose your location)
Deadline to Apply: 20th July, 2025
Don’t miss this opportunity to bring your customer service skills to the heart of a growing tech brand.
Ready to Elevate Your Career?
If you’re passionate about client success and technology, Smash Technology Limited is where your next professional chapter begins. Apply today and be part of something impactful
Ochazy NG
Silas NG
