Customer Service at PalmPay Limited
Are you passionate about engaging customers, building trust online, and managing brand reputation? Here’s an exciting opportunity for you! PalmPay Limited, one of Africa’s fastest-growing fintech companies, is currently recruiting for the role of Social Media Officer – Customer Service in Ikeja, Lagos.
About PalmPay
Launched in 2019, PalmPay has become a major player in the African fintech ecosystem. The platform offers mobile payments, digital wallets, and financial services to millions of users across Nigeria and beyond. With a focus on innovation, convenience, and customer satisfaction, PalmPay is on a mission to redefine how people interact with money.
About the Role
The Social Media Officer – Customer Service will be a key member of PalmPay’s Marketing Reputation Team. As the first point of contact for online customers, you will:
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Engage with users across social media platforms such as Facebook, Instagram, Twitter (X), and others.
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Ensure brand consistency by maintaining a professional, empathetic, and friendly tone in all communications.
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Monitor online conversations and address complaints tactfully to safeguard PalmPay’s reputation.
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Resolve customer issues swiftly while escalating complex cases to the right teams.
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Deliver accurate and secure information in compliance with data privacy regulations.
This position requires a balance of empathy, professionalism, and problem-solving skills, as you’ll be managing high volumes of interactions daily.
Key Responsibilities
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Respond to customer inquiries across social platforms.
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Maintain PalmPay’s positive brand image online.
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Monitor mentions, feedback, and complaints to protect reputation.
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Provide accurate product and service information.
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Escalate unresolved or sensitive issues to the appropriate teams.
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Share customer insights to improve services and engagement strategies.
Requirements
To qualify for this role, candidates must meet the following criteria:
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A Bachelor’s degree in Communications, Marketing, or a related field (or equivalent work experience).
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1–3 years of experience in customer service, social media management, or community engagement.
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Excellent written communication skills with the ability to adapt tone for different audiences.
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Strong interpersonal and customer-first mindset.
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Familiarity with social media management tools such as Zoho.
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Ability to stay calm under pressure while managing multiple customer queries.
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Solid problem-solving and decision-making skills.
Why Join PalmPay?
Working at PalmPay means joining a dynamic, innovative fintech that is transforming Africa’s financial ecosystem. Beyond career growth, you’ll be part of a team that values customer satisfaction, integrity, and digital excellence.
How to Apply
If you meet the requirements and are excited about this opportunity, don’t miss your chance.
Conclusion
This role is perfect for individuals who love customer engagement, social media, and digital communication. If you’re looking to grow your career in the fintech industry while making a real impact, then PalmPay is the place for you.
Silas NG
Ochazy NG
