Are you an experienced customer service professional looking to advance your career in Nigeria’s leading airline? Air Peace Limited is currently recruiting for the position of Call Center Supervisor at its Lagos headquarters.
This opportunity is perfect for seasoned professionals passionate about delivering exceptional customer service and leading dynamic teams in fast-paced environments. If you thrive under pressure and are ready to elevate your career in aviation, keep reading!
About Air Peace Limited
Air Peace is a leading Nigerian airline committed to excellence, innovation, and safety. The company has made a name for itself in the aviation sector by delivering exceptional passenger experiences and continually expanding its domestic and international routes.
At the core of Air Peace’s success is its dedicated workforce. The company believes in empowering its people by offering professional development, supportive leadership, and a collaborative work culture.
Job Title: Call Center Supervisor
Location: Lagos, Nigeria
Application Deadline: July 23, 2025
Role Description
As a Call Center Supervisor, you’ll oversee daily operations in the call center, ensuring efficient service delivery and high customer satisfaction. This role requires strong leadership skills, a problem-solving mindset, and the ability to motivate a team of agents to meet and exceed performance goals.
Key Responsibilities
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Manage the daily operations of the call center
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Supervise and train agents to ensure service quality
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Monitor performance metrics and generate reports
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Handle customer complaints and complex issues
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Schedule shifts and maintain proper staffing levels
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Provide coaching and performance feedback
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Assist management in defining call center goals and KPIs
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Ensure compliance with company policies and procedures
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Maintain communication protocols and service excellence
Requirements
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Bachelor’s degree in Business Administration or a related field
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Minimum of 5 years customer service experience
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At least 3 years of team leadership experience in a call center environment
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Excellent communication, leadership, and interpersonal skills
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Strong problem-solving and conflict resolution capabilities
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Fluent in English with great written and verbal communication
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Proficient in Microsoft Office (Word, Excel, etc.)
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Experience managing multiple telephone lines and service systems
What Sets You Apart
If you’re a motivated leader with a passion for excellent customer service and a track record of building high-performing teams, you’ll thrive at Air Peace. This role is ideal for individuals who can handle pressure, maintain professionalism, and drive operational success.
How to Apply
Interested and qualified candidates should send their CV to:
careers@flyairpeace.com
Subject Line: Call Center Supervisor
Deadline: July 23rd, 2025
Early applications are encouraged as only shortlisted candidates will be contacted.
Joining Air Peace as a Call Center Supervisor is more than just a job, it’s a chance to shape the customer experience in one of Africa’s leading airlines. With a supportive work culture and a commitment to employee development, this is an incredible opportunity to take your career to new heights.
Ochazy NG
Silas NG
