Are you a seasoned professional with a passion for delivering exceptional service in the telecommunications and technology sectors? Barnksforte Group Limited is seeking a dynamic Service Delivery Manager to oversee and enhance the delivery of customer support services across Nigeria.
About Barnksforte Group Limited
Barnksforte Group Limited is a diverse conglomerate with operations spanning various sectors, including health, housing, energy, agriculture, and technology. The company’s core business focus is to develop state-of-the-art technology that meets the needs of its clients in Nigeria and globally. With a commitment to innovation and excellence, Barnksforte is at the forefront of digital transformation in Africa.
Role Overview
As a Service Delivery Manager, you will be responsible for ensuring the correct and proper delivery of customer support services. Your key responsibilities will include:
Financial & Commercial Oversight: Manage the financial and commercial performance of delivered customer support services, ensuring agreed margins are achieved.
Service Level Management: Ensure fulfillment of Service Level Agreements (SLAs) and customer satisfaction through effective service delivery.
Team Leadership: Lead the customer network support engineers’ team, fostering a collaborative and high-performance environment.
Collaboration: Work closely with competence centers, global support, and product line maintenance teams to ensure seamless service delivery.
Sales Support: Actively contribute to the sales process by identifying new business opportunities and driving add-on sales in cooperation with the account team.
Emergency Support: Provide 24/7 support in emergency situations, ensuring minimal service disruption.
Qualifications
To be successful in this role, candidates should possess:
Educational Background: A graduate degree in Engineering (Telecommunication or IT preferred) or equivalent.
Experience: A minimum of 10 years of working experience, with at least 5 years in Service Delivery Management.
Technical Knowledge: End-to-end knowledge of telecom networks, including Cloud, Core, RAN, and Revenue Management Nodes.
Leadership Skills: Strong leadership and management abilities, with a track record of leading teams to success.
Financial Acumen: Proficiency in financial analysis and budget management.
Communication Skills: Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.
Problem-Solving: Ability to cope with pressures and setbacks, demonstrating resilience and adaptability.
Compensation
The position offers a competitive monthly salary ranging from ₦400,000 to ₦700,000, commensurate with experience.
Application Deadline
Interested candidates should submit their applications by 31st July 2025.
How to Apply
Ready to take the next step in your career? Apply for the Service Delivery Manager position at Barnksforte Group Limited by sending your CV to: careers@barnksfortegroup.com using the job title and location as the subject of the email.
