Join Paystack as a Customer Service Officer in Nigeria – Redefine Fintech Support Across Africa
Are you searching for a rewarding customer support job in Nigeria’s fast-growing tech industry? Customer Service Officers at Paystack Nigeria are now being hired, and this opportunity could be your gateway into one of Africa’s most innovative fintech companies.
Paystack is on a mission to accelerate digital commerce across Africa, and they’re looking for enthusiastic professionals to provide world-class support to thousands of merchants and customers. If you’re passionate about helping people, solving problems, and learning within a dynamic environment, then Paystack wants you on their team.
About Paystack Nigeria
Founded in 2015 by Shola Akinlade and Ezra Olubi, Paystack has rapidly emerged as a leading force in African digital payments. The company simplifies online and offline payments for over 200,000 businesses across Nigeria, Ghana, South Africa, and Kenya. In 2020, Paystack was acquired by Stripe, a global payments company, further strengthening its credibility and reach.
This is more than a job—it’s a chance to work with a tech-forward company that’s deeply committed to the growth of African businesses.
Job Overview: Customer Service Officers at Paystack Nigeria
As one of the Customer Service Officers at Paystack Nigeria, you will be the face and voice of the company. You’ll work directly with business owners and customers to ensure a seamless, professional support experience across multiple channels.
Key Responsibilities
Your day-to-day responsibilities will include:
Responding promptly to customer inquiries through email, live chat, phone, and social media.
Resolving routine merchant requests, such as account activation and basic technical support.
Identifying and escalating complex product issues to the appropriate technical teams.
Creating and updating Help Desk documentation and internal FAQs.
Providing consistent feedback to the product and engineering teams to improve user experience.
Following up on customer concerns to ensure a resolution is achieved.
This role requires patience, clarity in communication, and a deep understanding of customer empathy and professionalism.
Requirements – Who Paystack Is Looking For
To qualify for the Customer Service Officers at Paystack Nigeria position, you should:
Communicate clearly and professionally in both written and verbal formats.
Demonstrate empathy, patience, and professionalism in handling customer concerns.
Be organized and detail-oriented, especially in documenting cases and follow-ups.
Show interest in financial technology and a willingness to learn about the product suite.
Possess a can-do attitude and a problem-solving mindset.
Be tech-savvy enough to navigate support tools and basic troubleshooting procedures.
A background in customer service, tech support, or client relations will give you a competitive edge.
Benefits of Working as a Customer Service Officer at Paystack
Working at Paystack means joining a team that believes in growth, balance, and excellence. Some of the perks include:
Competitive salary and compensation packages.
Full health insurance coverage.
Modern equipment (MacBook Pro provided).
Free lunch and gym membership.
Opportunities for growth, training, and career advancement.
Supportive work culture with smart, driven colleagues.
You’ll also get the opportunity to work with global leaders in fintech and contribute directly to business success across the continent.
How to Apply
Interested in becoming one of the Customer Service Officers at Paystack Nigeria?
