Customer Experience Officer at PalmPay | Apply Now for 2025 Vacancy

The Customer Experience Officer at PalmPay vacancy is now open for application in 2025. This role offers ambitious professionals the chance to grow within a fast-paced fintech company revolutionizing digital payments and financial services across Nigeria. If you are passionate about delivering world-class customer service and building strong client relationships, PalmPay wants you on their team.

About PalmPay

PalmPay is one of Nigeria’s leading fintech platforms, offering digital wallet services, mobile payments, airtime, bills, and banking features through its app. Since launching, PalmPay has grown rapidly with millions of users and an expansive agent network. The company is driven by innovation and a mission to improve financial inclusion in Africa.

Job Title

Customer Experience Officer at PalmPay

Job Location

Lagos, Nigeria

Applicants must be available to work in Lagos and possess the ability to manage customer issues effectively within a corporate office setting.

Job Responsibilities

The Customer Experience Officer at PalmPay will perform the following functions:

Manage inbound and outbound customer interactions via phone, email, and chat
Provide timely and professional resolutions to customer issues
Escalate complex issues to the appropriate internal departments
Follow up on customer complaints to ensure resolution and satisfaction
Maintain a high level of product knowledge to support customer inquiries
Record and analyze customer feedback for service improvement
Adhere to company policies and maintain service quality standards

Requirements

To qualify for the role of Customer Experience Officer at PalmPay, candidates must meet the following criteria:

Minimum of HND or Bachelor’s degree in any discipline
1–2 years of experience in customer service or related fields
Excellent communication and interpersonal skills
Ability to handle pressure and multitask efficiently
Proficiency in English (spoken and written)
Tech-savvy with basic knowledge of digital financial services
Strong problem-solving and listening skills
Team player with a customer-first mindset

Application Deadline

Application Closing Date: August 10th, 2025
Interested candidates are advised to apply early, as only shortlisted applicants will be contacted for interviews.

How to Apply

Candidates interested in the position of Customer Experience Officer at PalmPay should submit their applications via the PalmPay career portal. Ensure that your CV is up-to-date and highlights relevant customer support experience. Include a valid email and phone number for prompt communication.

Why Join PalmPay?

Working as a Customer Experience Officer at PalmPay gives you the opportunity to thrive in a highly innovative and dynamic fintech environment. Employees enjoy:

Competitive salary and performance bonuses
A collaborative and inclusive company culture
Career growth and internal promotion opportunities
Access to professional development programs
The chance to be part of a mission-driven team reshaping financial access in Nigeria